Terms and Conditions
Hove Hair Clinic
Terms & Conditions governing the legal relationship between you (“You” or “Your”) and HOVE HAIR CLINIC – HHC (“Us” or “Our”)
A-These terms and conditions represent the entire agreement between You and Hove Hair Clinic and there are no other representations between You and Hove Hair Clinic.
B-Reference to “associated products” from Hove Hair Clinic include: all scalp products & DHT Blockers with nutrients.
C-These Terms and Conditions supersede any or all previous agreements between You and Us.
Subject to clauses 4, 5 and 6, Hove Hair Clinic will supply the goods to you upon the receipt of an order from you whether in our clinics or via our website.
a. You must pay us the outstanding amounts in respect of each order upon the payment terms described in any order or any invoice which relates to that order.
b. If any order or invoice does not contain any description of our payment terms, then you must pay all outstanding amounts in respect of that invoice within seven days of the supply of the goods which that invoice relates to.
c. You authorise us, at our discretion, to appropriate any money received from you against any outstanding amounts which are due and payable by you to us.
4.RETENTION OF TITLE
In respect of each order:
a. Title of the goods will pass to you only when Hove Hair Clinic has received payment in full of all outstanding amounts from you:
i. You may not resell the goods onto any third party;
ii. You may not mix the goods with any other goods.
b. If any event of default occurs, you immediately:
i. Grant Hove Hair Clinic an irrevocable license and will assist Hove Hair Clinic to retake possession of any goods which remain the property of Hove Hair Clinic; and
ii. Will not deal with the goods in anyway without the prior written consent of Hove Hair Clinic.
c. This clause survives the termination of these Terms and Conditions.
5. DELIVERY POLICY
a. You assume all risks in respect of the goods and their delivery from the time Hove Hair Clinic dispatches them from our premises. Unless you are notified of an expected delay at the time of placing your order, Hove Hair Clinic guarantees to dispatch your order within three working days. We use Royal Mail for deliveries and require signature of recipient as Proof of Delivery.
b. Any claims by you that the goods supplied by Hove Hair Clinic do not fulfill the order and/or damaged upon receipt, Hove Hair Clinic must be notified in writing on the day of delivery..
c. Hove Hair Clinic will not be bound to accept any return of the goods by you, unless the return is authorised in writing by Hove Hair Clinic and, only if those goods are returned to us at your expense.
d. If you have purchased any of the Hove Hair Clinic products, you agree to read and understood the warnings and cautions contained in the additional information provided. Hove Hair Clinic will not be bound to any claims made by individuals using or misusing the products.
6. RIGHT TO SUPPLY
a. Hove Hair Clinic reserves the right to accept or decline in whole or in part at any time, any order made by you for the supply of goods.
b. Notwithstanding that Hove Hair Clinic has accepted an order in whole or in part, Hove Hair Clinic may, at any time before the fulfillment of that order, refuse to supply that order or any part of that order to you.
c. Each order is subject to Hove Hair Clinic having the goods available to fulfill that order.
d. You agree that time is not of the essence for delivery; however, time for payment of all outstanding amounts is of the essence.
7. RETURNS POLICY
a. If you have purchased products via our website and for any reason, you are dissatisfied with the goods, they may be returned to us in their original and re-saleable condition within seven days from the invoice date with a copy of the original invoice or receipt. The returned goods must be unopened, with seals intact and Hove Hair Clinic will issue a full refund for the price you paid for the Goods but not any postage. Hove Hair Clinic reserves the right to refuse returns or to charge you our fees and expenses if the goods are received other than in accordance with these requirements.
b. Hove Hair Clinic will not accept any returns purchased from third-party sellers or unauthorised Hove Hair Clinic resellers.
c. For your own protection, Hove Hair Clinic recommends that you use a ‘recorded-delivery’ service if the value of the returned goods is more than £5.00.
d. Hove Hair Clinic will notify you within three weeks via e-mail (where supplied) when Hove Hair Clinic have processed your return.
e. If you return the goods to Hove Hair Clinic using a prepaid, personalised return label and the reason for the returned goods is not because of an error on our part and the goods is/are not defective, Hove Hair Clinic will deduct the cost of return postage from your refund.
8.LIMITATION OF LIABILITY
a. All manufacturers’ warranties are passed onto you by Hove Hair Clinic.
b. The warranties and guarantees are only applicable to you if the Hove Hair Clinic Scalp Products and/or DHT blockers were purchased directly from us in our clinic or off our website in your name.
c. Other than such manufacturers’ warranties, Hove Hair Clinic gives you the following limited Warranties & Guarantees:
i. A 12-Month (from date of purchase) Money Back Guarantee (MBG) for the In-Salon Hair Laser Treatment is offered if Hove Hair Clinic have offered you that written guarantee after consultation with you and you can prove that we have not re-grown some or any of your hair within that period. Subject to the conditions stipulated in 8(c)(i)(A) to 8(c)(i)(H),
A. Conditional during the 12-Month MBG period, you must have taken Laser treatments as frequently as advised by Hove Hair Clinic at your consultation. You must maintain the Hove Hair Clinic scalp products, treatments & DHT blockers and nutrients regime through purchase from Hove Hair Clinic as advised at your consultation.
B. During the 12-Month MBG period, you must have purchased and used a 12 month’s supply of Shampoos, Conditioners & Scalp Treatments plus 12 months supply of DHT blockers & used the goods according to the label and Hove Hair Clinic’s customer care advice and direction.
C. Before the end of the 12-month anniversary of your purchase, you must contact us by telephone or in person to arrange a free consultation to determine the outcome of your laser treatment.
D. You must supply Proof of Purchase details for the original Hair Laser treatment & the purchases of all Scalp products & DHT blockers purchased during the 12-month period.
E. You must not have injected or taken medication or supplements of the following: Testosterone, Protein drinks or foods.
F. You must not be partaking of anybody/muscle building program.
G. You must have allowed Hove Hair Clinic to take photographs of your scalp at least every three months within the 12-month period as part of your Money Back Guarantee validation. Hove Hair Clinic reserves the right to use these images for training and marketing purposes. Confidentiality of the Hove Hair Clinic client will always be maintained.
H. If you comply with the above clauses and the Hove Hair Clinic has, in our reasonable opinion, not been able to re-grow any or some of your hair, Hove Hair Clinic will refund the purchase price of the Hair Laser Treatment, but not any costs of scalp treatments or DHT blockers.
I. Hove Hair Clinic reserves the right to forfeit the guarantee if Hove Hair Clinic suspects any abuse of our 12-Month Money Back Guarantee Offer.
J. Any refund made under the 12 month Money Back Guarantee for Laser Hair Treatment will be made subject to a maximum amount of any payments made for Laser Hair Treatment during that period.
ii. A 6 month return to base repair warranty for any defective personal Hair Laser devices purchased from Hove Hair Clinic, with the following conditions:
A. You must return any defective home use handheld Hair Laser to us within 6 months of your purchase;
B. You must contact the Hove Hair Clinic customer care and supply the proof of purchase when sending back any defective Home Use Handheld Hair Laser.
C. You must send the defective Home Use Handheld Hair Laser to us, at your own expense for all freight and insurance, quoting the return authorisation number; and
D. If you comply with clauses 8(c)(ii)(A) to 8(c)(ii)(C) and the defective Home Use Handheld Hair Laser has not, in our reasonable opinion been damaged by you, Hove Hair Clinic will repair the defective Home Use Handheld Hair Laser and return them to you within 30 days of our receiving the defective Home Use Handheld Hair Laser with a valid return authorisation number.
d. Other than the warranties expressly contained in clause 8(c), Hove Hair Clinic makes no other warranty in relation to the supply of the goods and you acknowledge that you have not relied on any other representation or warranty made by or on behalf of Hove Hair Clinic in relation to the goods or their supply.
e. Any other warranties or conditions implied by law, either by statutory instrument or otherwise, are expressly excluded to the extent that such warranties and conditions in respect of the goods may be lawfully excluded.
f. To the extent permitted by law, if Hove Hair Clinic is or becomes liable to you in any manner whatsoever for breach of warranty or in relation to the supply of any defective Hove Hair Clinic Home Use Handheld Hair Laser, then Hove Hair Clinic’s liability is limited solely to the price paid by you for such goods, or the cost of their repair or resupply, whichever Hove Hair Clinic elects.
g. You acknowledge that you have undertaken your own inspections and made your own independent enquiries in reaching your decision to purchase the goods.
h. You acknowledge that no warranties and/or representations have been made in relation to the capacity, use, performance, adequacy or suitability of the goods, other than any representations made in writing by the manufacturer and that you have relied upon your own enquiries in making the decision to purchase the goods.
i. You acknowledge that Hove Hair Clinic has made no warranties that the Hove Hair Clinic LLLT Laser and associated products are without any risk.
j. If you have a pre-existing condition which may be affected by the use of the Hove Hair Clinic Hair Laser treatment and or a Home Use Handheld Hair Laser and associated products, you warrant and represent to Hove Hair Clinic that you have made all of your own enquiries regarding the use of the Hove Hair Clinic Hair Lasers and associated products in light of your pre-existing condition.
k. You acknowledge and agree that it is your sole responsibility to ensure that you are fully informed of and understand any and all risks associated with the use of the Hove Hair Clinic Hair Laser and associated products and any pre-existing conditions you may have.
l. You will indemnify and hold Hove Hair Clinic harmless from and against any and all claims which may be made by you against Hove Hair Clinic, that arise directly or indirectly from your acts, omissions of information or negligence of any kind in undertaking the Hair Laser treatment and associated products in any manner.
If you breach any of these Terms and Conditions, You will indemnify and continue to indemnify Hove Hair Clinic for all costs associated with remedying your breach.
a. Where applicable, all prices for the Goods are inclusive of Value Added Tax (VAT).
b. If Hove Hair Clinic becomes liable to pay the VAT in respect of any supply made to you pursuant to or in connection with these Terms and Conditions, Hove Hair Clinic will, upon presenting you with a valid VAT Invoice, charge the tax at the prevailing rate on the value of any taxable supplies made under these Terms and Conditions.
a. These Terms and Conditions may be amended from time to time and it is your responsibility to obtain the current Terms and Conditions at the time of purchase.
b. These Terms and Conditions are governed by, and must be construed in accordance with the laws of United Kingdom of Great Britain and Northern Ireland and the parties irrevocably submit to the exclusive jurisdiction of the courts of United Kingdom of Great Britain and Northern Ireland.
c. Waiver of a breach of or default under these Terms and Conditions:
i. Is not waived by any failure to exercise or delay in exercising or partial exercise of any right, power, authority, discretion or remedy under these Terms and Conditions; and
ii. Must be in writing and signed by the party granting the waiver.
d. Each party must do all things and execute all further agreements necessary to give full effect to these Terms and Conditions.
The following words have these meanings in these Terms and Conditions unless the contrary intention appears:
A. Costs include all costs incurred by Hove Hair Clinic in supplying and delivering goods & services to you including without limitation of all solicitors’ fees (on a solicitor and own client basis) and taxes.
B. You default in the performance of any of your obligations under these Terms and Conditions.
C. Invoice means any invoice for the goods supplied to you by Hove Hair Clinic.
D. Order means any order for goods placed by you with us.
E. Outstanding Amounts mean all amounts due and payable by you to us including the purchase price for any goods supplied, and all costs which you are liable to pay us.
F. Purchase Price means the price for goods supplied by us to you as stated on the invoice including taxes.
G. Website means the websites with the addresses www.hovehairclinic.co.uk
In these Terms and Conditions, unless the contrary intention appears: words importing the singular import the plural and vice versa; a reference to any gender will be deemed to be a reference to all genders; any headings have been provided for ease of reference only and are not to be used in the interpretation of these Terms and Conditions; if any provision in these Terms and Conditions are held to be invalid or unenforceable in whole or in part, such provision will be severed and the validity of any other provision in these Terms and Conditions or of the remainder of the provision being severed will not be affected; all powers, rights, remedies and authorities conferred upon the parties may be exercised on behalf of and in the name of them from time to time by any of their respective authorised solicitors or attorneys from time to time, either authorised to act for them generally or in a particular case; a provision of these terms and conditions may not be interpreted against a party just because that party prepared the provision; a reference to a statute includes an amendment or re-enactment to that legislation and includes subordinate legislation in force under it; a reference to these Terms and Conditions includes an amendment or supplement to, or replacement or novation of these Terms and Conditions; a reference to a party to these Terms and Conditions, includes that party’s successor, assigns, employees and sub-contractors; and a reference to a person or words denoting a person includes any company, statutory corporation, partnership, joint venture, association, board, government or semi-government agency or authority and that person’s successors and legal personal representatives.